1. Order Processing

All orders are processed as quickly as possible after payment confirmation.

Orders placed on business days are typically processed within 24 hours.

Please note that processing times may be slightly longer during holidays, product launches, restocks, or high-demand periods.

2. Shipping Destinations

NORAMI currently ships to most countries worldwide.

If your country is unavailable during checkout, please contact our customer support team for assistance.

3. Estimated Delivery Times

Estimated shipping times:

• Netherlands & Belgium: within 24 hours
• Rest of Europe: 3–7 business days
• International orders: 7–15 business days

Delivery times are estimates and may vary depending on courier services, customs processing, weather conditions, or local delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally, NORAMI may offer free shipping promotions for selected countries or minimum order values.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow some time for tracking updates to appear after shipment.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees depending on your country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

NORAMI is not responsible for customs delays or additional import charges.

7. Delayed or Lost Packages

While we work with trusted shipping carriers, delays may occasionally occur.

If your package appears delayed or lost, please contact our support team and we will do our best to assist you.

NORAMI is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or incorrect shipping information provided by the customer.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

NORAMI is not responsible for orders shipped to incorrect addresses provided during checkout.

If you notice an error in your shipping information, please contact us immediately after placing your order.

9. Failed Deliveries & Returned Packages

If a package is returned to NORAMI due to failed delivery attempts or incorrect address information, additional shipping charges may apply for reshipment.

10. Contact

If you have any questions regarding shipping or your order, please contact NORAMI customer support.

Our support team is available 24/7.