FAQ

General

What is NORAMI?

NORAMI is a modern clothing brand focused on timeless design, quality craftsmanship, and everyday comfort. Our collections are created for people who value style, confidence, and individuality.

Where is NORAMI based?

NORAMI is an independent fashion brand operating online and serving customers worldwide.

What makes NORAMI different?

NORAMI combines minimal aesthetics with premium-quality materials and carefully designed fits. We focus on creating versatile pieces that can be worn every day while still making a statement.

Orders & Shipping

Which countries do you ship to?

We currently ship to most countries worldwide. Shipping availability and delivery times may vary depending on your location.

How long does shipping take?

Shipping times depend on your location and selected shipping method:

  • Netherlands & Belgium: within 24 hours
  • Rest of Europe: 3–7 business days
  • International orders: 7–15 business days

Please note that delays may occur during holidays or high-demand periods.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link.

Can I change or cancel my order?

Orders can only be changed or canceled within a limited time after purchase. Please contact our support team as soon as possible.

Returns & Exchanges

What is your return policy?

You can return eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

How do I start a return?

To request a return, contact our customer support team with your order number and reason for return.

Do you offer exchanges?

Yes, exchanges are possible depending on product availability.

Are return shipping costs covered?

Return shipping costs are generally the responsibility of the customer unless the item arrived damaged or incorrect.

Sizing & Products

How do your sizes fit?

Our products fit true to size. We recommend ordering your normal size for the best fit. If you prefer an oversized fit, we suggest sizing up.

What materials do you use?

NORAMI uses carefully selected fabrics focused on comfort, durability, and premium quality.

Will sold-out products return?

Some products may be restocked depending on demand. Follow our social media or subscribe to our newsletter for updates.

Payments

Which payment methods do you accept?

We accept major payment methods including:

  • Credit & debit cards
  • PayPal
  • Apple Pay
  • Google Pay

Is my payment secure?

Yes. All payments are processed through secure and encrypted payment providers.

Contact

How can I contact NORAMI?

You can reach our support team via email or through the contact form on our website.

How long does it take to receive a response?

Our customer support team is available 24/7 and aims to respond as quickly as possible.

Social Media

Where can I follow NORAMI?

Follow NORAMI on Instagram, TikTok, and other social platforms to stay updated on new releases, restocks, and exclusive content.

Sustainability

Is NORAMI sustainable?

We aim to make responsible choices in our production process by focusing on quality, longevity, and reducing unnecessary waste wherever possible.

Do you produce limited collections?

Yes. Some collections and drops are produced in limited quantities to maintain exclusivity and reduce overproduction.

Collaborations

Does NORAMI work with influencers or creators?

Yes, we are open to collaborations with creators, influencers, photographers, and models who align with the NORAMI vision.

How can I apply for a collaboration?

Please contact us via email or social media with your portfolio or profile details.