Return Policy

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

  • Be unworn and unused
  • Be in original condition
  • Include all original tags and packaging
  • Show no signs of damage, stains, washing, or wear

NORAMI reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Sale or discounted items
  • Gift cards
  • Personalized or custom-made products
  • Items returned without original packaging or tags

3. How to Request a Return

To start a return, please contact NORAMI customer support with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return request

Once your request is approved, you will receive further return instructions.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged or defective

We recommend using a tracked shipping method, as NORAMI is not responsible for lost return packages.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method.

Please note that processing times may vary depending on your payment provider or bank.

Shipping costs are non-refundable unless the return is due to a NORAMI error.

6. Exchanges

Exchanges are possible depending on product availability.

If you would like a different size or product, please contact customer support before returning your item.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact NORAMI customer support immediately.

Please include:

  • Your order number
  • Clear photos of the issue
  • A description of the problem

We will work quickly to resolve the issue.

8. Late or Missing Refunds

If you have not received your refund after confirmation:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. Contact NORAMI customer support if the issue continues

9. Contact Information

For all return-related questions, please contact NORAMI customer support.

Our support team is available 24/7.